International Shipping Terms & Conditions

1. Accurate Declaration Requirement

Every international shipment must be accompanied by a complete and accurate customer declaration submitted through the Global Lynx client portal before the package is approved for international transportation. The declaration must include the contents, quantity, declared or purchase value, country of origin, package weight, and package dimensions.

Global Lynx Logistics LLC (“Global Lynx”) may refuse, hold, or return any package for which a complete and accurate declaration has not been provided.

2. Customer Responsibility for Contents and Value Information

The customer is solely responsible for the accuracy and completeness of all information supplied to Global Lynx, including the description of contents, quantity, country of origin, weight, dimensions, and declared or purchase value.

Understated values, vague descriptions, inaccurate information, or omitted items may result in customs penalties, seizure, delays, additional charges, or refusal of the shipment. Any resulting costs or expenses are the responsibility of the customer.

3. Prohibited and Restricted Items

Global Lynx does not accept dangerous goods or hazardous materials unless specifically approved under a separate compliant program.

Prohibited categories are published on the Global Lynx International Shipping page and may be updated at any time.

Restricted items are not automatically prohibited. They may require advance approval, permits, licenses, special packaging, additional documentation, or other authorization before Global Lynx can accept or transport them. Eligibility may depend on the specific item, destination, applicable laws, and transportation requirements.

4. Customs Inspection

Customs authorities and other government authorities may open, inspect, scan, test, examine, or detain any shipment at their discretion. Global Lynx does not control customs inspection decisions or the amount of time required for an inspection or related government process.

5. Customs Duties and Taxes

Customs duties, taxes, permits, licenses, storage, inspection, destination handling, and other government or third-party charges may apply to an international shipment.

Unless specifically included in the selected Global Lynx service, such charges are the responsibility of the customer, importer, or recipient, as applicable.

6. Permits and Licenses

Where an import permit, license, certificate, authorization, or other government approval is required, the customer is responsible for obtaining and providing the required documentation to Global Lynx.

Shipments awaiting required permits, licenses, or authorizations may be held at origin or destination. Any applicable storage, handling, administrative, or other charges may be charged to the customer.

7. Global Lynx Shipping Requirements

Global Lynx Logistics LLC provides logistics, warehousing, consolidation, and international shipping services for individuals and businesses, including personal and commercial shipments from the United States to destinations around the world.

Global Lynx determines whether a shipment can be accepted based on applicable laws, regulations, transportation requirements, destination restrictions, package characteristics, documentation, and safety considerations.

8. Package Refusal and Hold

Global Lynx may refuse, hold, repackage, return, or dispose of any package that cannot legally or safely be transported, that is inaccurately or incompletely declared, that lacks required documentation or authorization, or that presents a risk to personnel, facilities, equipment, or other shipments.

Where practical, Global Lynx will notify the customer and provide an opportunity to correct the issue. The customer is responsible for any applicable costs associated with correction, storage, repackaging, return, handling, or disposal.

9. Abandoned and Unclaimed Shipments

Packages that remain unclaimed, unpaid, or unresolved for seven (7) days after notification may be treated as abandoned.

Abandoned shipments may be returned at the customer's expense, subject to a storage fee of $50 per day, sold, donated, or disposed of in accordance with applicable law.

Any accrued storage, handling, transportation, destination, administrative, or other applicable charges remain the responsibility of the customer.

10. Damage and Claims

Claims for loss or damage must be submitted to Global Lynx in writing within five (5) days of delivery or the date the shipment was made available for pickup.

Claims must include the package reference number, photographs showing the condition of the package and contents, the purchase receipt or invoice when available, and a description of the loss or damage.

Claims will be evaluated based on the declared value of the shipment and any applicable limitations of liability established by Global Lynx's terms of service.

Concealed damage must be reported to Global Lynx immediately upon discovery.

11. Delivery-Time Disclaimer

All transit times, departure dates, and arrival dates provided by Global Lynx are estimates only and are not guaranteed.

Transit times may be affected by consolidation schedules, transportation availability, weather, capacity limitations, customs procedures, security requirements, government actions, and other circumstances outside Global Lynx's reasonable control.

12. Customs-Delay Disclaimer

Global Lynx is not responsible for delays caused by customs inspections, documentation reviews, government action, permit or license processing, security screening, import requirements, or other governmental or regulatory actions outside Global Lynx's direct control.

Such delays do not constitute a failure by Global Lynx to perform its services.

13. Refunds and Cancellation

A shipment may be cancelled without a cancellation charge before Global Lynx has tendered the shipment for transportation, less any handling, storage, processing, packaging, or other charges already incurred.

Once transportation of the shipment has commenced or the shipment has been tendered for transportation, transportation charges are non-refundable unless otherwise determined by Global Lynx.

Customs duties, taxes, permits, government charges, and third-party destination charges are not refundable by Global Lynx.

14. Authorization of Global Lynx

By submitting a shipment declaration and tendering a package to Global Lynx, the customer authorizes Global Lynx Logistics LLC to perform the services necessary to process, prepare, document, transport, present, and facilitate the customs clearance of the shipment, including communicating with customs authorities and other government agencies as necessary.

The customer further authorizes Global Lynx to use and disclose the customer's shipment, declaration, identification, and related information when reasonably necessary to provide the requested services or when disclosure is required or permitted by applicable law.

The customer represents that all information submitted to Global Lynx is accurate and complete and acknowledges that Global Lynx may rely on the information provided by the customer when processing the shipment.